Terms & Conditions
General Terms and Conditions (GTC)
Version Date: 09.06.2026
1. Provider and Scope
These General Terms and Conditions ("GTC") apply to the use of the KiViP-Concierge website, web application, mobile application, and other digital services available at KiViP-Concierge.ai ("KiViP-Concierge"), unless otherwise agreed in individual cases.
The provider and contractual partner is:
ALSEMIMA Distribution Systems GmbH
Carl-Zeiss-Straße 5
71229 Leonberg
Germany
("Provider", "we", "us").
These GTC apply to consumers as well as entrepreneurs, legal entities under public law, and special funds under public law. Where individual provisions apply exclusively to entrepreneurs or exclusively to consumers, this is expressly indicated.
Any conflicting, deviating, or supplementary terms and conditions of the user shall only become part of the contract if we expressly agree to their validity in text form.
Where services are purchased or paid for via an App Store or a payment service provider, the applicable terms of use, payment, and cancellation of those providers may also apply. As between the user and the Provider, these GTC shall prevail unless mandatory App Store provisions take precedence.
2. Description of KiViP-Concierge Services
KiViP-Concierge is an AI-powered platform designed to support digital work processes. In particular, KiViP-Concierge may provide workflows and/or Standard Operating Procedures (SOPs) for video generation, image generation, creation of marketing materials, and preparation of legal document drafts.
The specific scope of services is determined by the respective product description, offer, ordering process, website/app, or any separate agreement.
KiViP-Concierge generates content automatically or semi-automatically based on user inputs, templates, AI models, and third-party technologies. AI-generated outputs may be incomplete, inaccurate, outdated, misleading, unlawful, or unsuitable for the intended purpose. Users are solely responsible for reviewing all outputs before use.
The "Generate Legal Documents" feature provides technical assistance as well as wording and document drafts only. KiViP-Concierge does not provide legal advice, tax advice, auditing services, medical advice, or any other licensed professional advisory services. Legal documents may only be used after being reviewed by a qualified professional.
We may modify, expand, restrict, or replace platform features where this is necessary or reasonable for technical, security-related, legal, or product-related reasons, provided that the essential contractual purpose is maintained. Beta, test, or pilot features may be modified or discontinued at any time.
3. Registration, User Account, and Access Credentials
The use of certain features requires registration and the creation of a user account. Users must provide accurate, complete, and up-to-date information during registration and promptly update any changes.
Use of the platform is permitted only for persons who are at least 18 years of age and legally competent. If a person acts on behalf of a company, they represent that they are authorized to enter into and use the service on behalf of that company.
Access credentials must be kept confidential. Users are responsible for all activities carried out through their account to the extent they are responsible for such activities. Any misuse or security incident must be reported immediately.
We are entitled to implement appropriate security measures such as email verification, two-factor authentication, usage limits, abuse detection, or access restrictions.
4. Formation of the Contract
The presentation of KiViP-Concierge on the website or in the app does not constitute a legally binding offer unless expressly stated otherwise.
A contract is concluded when the user completes the registration, booking, or ordering process and we activate the user account, subscribed plan, or relevant feature, confirm the contract, or commence providing the agreed services.
For individual offers, the contract is concluded upon acceptance of the offer in text form, electronic confirmation, or commencement of service provision.
We may reject registrations or orders, particularly in cases of incomplete information, security concerns, violations of these GTC, or unsuccessful payment transactions.
5. Prices, Payment Processing, and Subscriptions
Prices, subscription terms, service limits, credits, usage quotas, and billing periods are determined by the offer displayed during the ordering process or by the individual agreement.
For consumers, prices include statutory Value Added Tax (VAT), unless expressly stated otherwise. For entrepreneurs, prices may be stated as net prices plus the applicable statutory VAT.
Payments may be made using the payment methods offered during the ordering process. Payment processing may be handled through Stripe, App Stores, or other payment service providers.
For subscriptions, fees are generally payable in advance for the respective billing period. Subscriptions automatically renew for the agreed renewal period unless they are cancelled before the end of the current billing period.
In the event of payment default, we may suspend or restrict access, or terminate the contract for cause after providing appropriate notice, provided that the user is responsible for the payment default. Any further statutory rights remain unaffected.
Invoices may be provided electronically or sent by email.
6. Trial Periods, Free Features, and Usage Allowances
Free trial periods, free credits, pilot access, or limited features may be restricted in terms of time, quantity, functionality, or user eligibility.
There is no entitlement to the permanent availability of free features. We may modify, restrict, or discontinue free features with reasonable prior notice, provided that no mandatory legal rights prevent us from doing so.
Unused credits or usage allowances shall expire no later than upon termination of the contract unless otherwise specified in the applicable offer. Cash redemption is excluded to the extent permitted by law.
7. Right of Withdrawal for Consumers
Consumers generally have a statutory right of withdrawal for distance selling contracts. Details are set out in the withdrawal notice at the end of these GTC.
If the performance of the service begins during the withdrawal period at the consumer's express request, the consumer may be required to pay reasonable compensation for services already provided.
For digital content not supplied on a tangible medium, the right of withdrawal may expire under the statutory conditions if the consumer expressly agrees to the early commencement of performance, confirms their acknowledgment of the loss of the right of withdrawal, and we provide the legally required confirmation.
The specific technical implementation of the ordering process should be legally reviewed before the platform goes live.
8. Rights of Use Regarding KiViP-Concierge and Work Results
KiViP-Concierge, including its software, user interfaces, workflows, Standard Operating Procedures (SOPs), databases, designs, trademarks, texts, and all other components of the platform, remain the property of the Provider or the respective rights holders. For the duration of the contract, users receive a non-exclusive, non-transferable, revocable right to use KiViP-Concierge in accordance with the contract.
Users retain all rights to their inputs, uploaded content, templates, data, and materials ("Input"). Users grant us the rights necessary to process, store, transmit, analyze, and use the Input to generate outputs, insofar as this is required for the provision of the services, security, support, error analysis, abuse prevention, and proper contractual performance.
To the extent legally permissible and unless otherwise specified in the applicable subscription plan, users may use the work results generated with KiViP-Concierge ("Output") for their own private or commercial purposes. We do not guarantee that any Output is protected by copyright, unique, free from third-party rights, or legally permissible for any particular use.
Users are solely responsible for obtaining all necessary rights, consents, licenses, notices, source references, reviews, and approvals, particularly with respect to personal data, trademarks, copyrighted works, images, voices, names, logos, and any other third-party rights.
The use of KiViP-Concierge to create content for third parties does not relieve users of their own obligations to review, advise, inform, and exercise due care toward those third parties.
9. User Obligations and Prohibited Use
Users may use KiViP-Concierge only lawfully, in accordance with the contract, these GTC, applicable laws, and the rights of third parties.
In particular, the following uses are prohibited:
- Creating, distributing, or facilitating unlawful or infringing content.
- Deception, fraud, spam, phishing, or malware.
- Unauthorized scraping.
- Circumvention of security mechanisms.
- Attacks against systems.
- Violations of personal rights, copyrights, trademark rights, data protection laws, or trade secrets.
Users may not submit or upload any content for which they do not possess the necessary rights or legal basis.
Personal data, confidential information, or special categories of personal data may only be submitted where this is lawful, necessary, and protected by appropriate security measures.
Users must not use AI-generated outputs without verification as statements of fact, legal advice, medical advice, financial advice, tax advice, or other authoritative professional opinions.
Users are required to label, disclose, or otherwise identify AI-generated content whenever required by law, contract, industry standards, or platform rules.
10. Special Notices Regarding AI-Generated Outputs
AI systems operate probabilistically and, despite careful development, may produce incorrect or implausible results. In particular, KiViP-Concierge may generate hallucinations, outdated information, incorrect legal references, inaccurate sources, erroneous image or video details, or discriminatory biases.
All outputs should always be regarded as drafts. Before publication, distribution, sale, legal use, advertising, or use with customers, authorities, courts, patients, consumers, or any other third parties, users are responsible for conducting an appropriate professional review.
The following additionally applies to legal documents:
KiViP-Concierge does not replace individual legal review. Contracts, General Terms and Conditions, privacy policies, withdrawal notices, legal notices (imprints), compliance documents, or any other legal documents must not be used without review by qualified professionals.
We may implement security systems, content filters, usage limitations, and manual review processes. Users have no entitlement to the generation of any specific content.
11. Content Review, Suspension, and Abuse Reports
We are entitled to review, reject, remove, suspend, or restrict content, prompts, outputs, user accounts, or platform usage where there are concrete indications of legal violations, security risks, misuse, breaches of these GTC, or compliance with governmental or court orders.
Where required by law, we will inform affected users of such measures and provide them with an opportunity to respond. This shall not apply where security considerations, ongoing investigations, abuse prevention, or legal requirements prevent such notification.
Reports concerning legal infringements, illegal content, security incidents, or misuse may be submitted to the following contact point: https://kivip-concierge.com/contact-us
In the event of serious or repeated violations, we may terminate the contract for cause and permanently block the user's access.
12. Availability, Maintenance, and Support
We endeavour to ensure that KiViP-Concierge is available with as little disruption as possible. A specific minimum level of availability shall only be owed where expressly agreed.
KiViP-Concierge may be temporarily unavailable or available only to a limited extent due to maintenance, updates, security measures, capacity constraints, third-party service outages, force majeure, or other technical reasons.
Support is provided through the contact channels specified in the applicable offer, the application, or the website.
Support Email: info@kivip-concierge.com
Urgent security notifications should be clearly identified as such.
13. Third-Party Providers, AI Models, and Infrastructure
Third-party providers may be used for the provision of KiViP-Concierge, including, but not limited to, hosting providers, infrastructure providers, payment service providers, analytics providers, communication service providers, and AI model providers.
The availability, performance, quality, and functionality of certain services may depend on such third-party providers. We shall not be liable for outages or limitations caused by third-party providers, provided that we are not responsible for such outages or limitations.
Where a particular feature clearly requires the use of a third-party service, additional terms and conditions of that third party may apply. Users are required to comply with such terms where they have been validly incorporated.
14. Data Protection and Data Processing
Personal data shall be processed in accordance with the KiViP-Concierge Privacy Policy and the applicable data protection laws.
Where we process personal data on behalf of business customers, a Data Processing Agreement (DPA) must be concluded prior to productive use where required by law.
Users are solely responsible for ensuring that they only submit personal data to KiViP-Concierge where they have an appropriate legal basis, have informed affected third parties where required, have obtained any necessary consents, and comply with applicable data protection obligations, confidentiality obligations, and professional secrecy requirements.
Data protection settings, retention periods, training and service improvement activities, and logging practices shall be specified in the Privacy Policy, product documentation, or separate agreements.
15. Warranty
Consumers shall benefit from the statutory warranty rights applicable to digital products and digital services.
With respect to business customers, we warrant that KiViP-Concierge substantially conforms to the agreed service description. Minor deviations, temporary interruptions, purely subjective differences in AI-generated content, or results arising from unclear or unsuitable user inputs shall not constitute defects to the extent permitted by law.
We do not guarantee any specific commercial success, rankings, reach, conversion rates, legal validity, usability, uniqueness, or error-free AI-generated outputs unless expressly agreed otherwise.
16. Liability
We shall have unlimited liability in cases of intent and gross negligence, for injury to life, body, or health, under the German Product Liability Act, and where we have expressly assumed a guarantee.
In the event of a slightly negligent breach of essential contractual obligations, our liability shall be limited to the foreseeable damage typical for this type of contract. Essential contractual obligations are those obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance the user may regularly rely.
In all other respects, liability for slight negligence is excluded to the extent permitted by law.
The above limitations of liability shall also apply in favor of our legal representatives, employees, and agents.
Mandatory statutory rights of consumers shall remain unaffected.
17. Contract Term, Termination, and Data After Termination
The contract term shall be determined by the subscribed plan or the individual agreement. Free accounts may be provided either for an indefinite period or for a fixed term.
Subscriptions may be terminated at the end of the respective billing period unless the applicable offer provides for a shorter notice period. Where the subscription was purchased through an App Store, cancellation may additionally or exclusively be required through the functions provided by that App Store.
The right of either party to terminate the contract for good cause shall remain unaffected.
After termination of the contract, access to the platform may be deactivated. Users should export any required content before the end of the contract term. Statutory retention obligations, data protection rights, and agreed deletion periods shall remain unaffected.
18. Amendments to the GTC and Services
We may amend these GTC where there are objective reasons for doing so, including changes in legislation, case law, technical processes, security requirements, product functionality, or business models.
We will notify users of material amendments in text form or within the application with reasonable advance notice. Existing paid continuing obligations shall not be amended without valid incorporation of the amendments. Any required consents, rights to object, or special termination rights shall be explained in the notice of amendment.
Changes to the scope of services shall additionally be governed by Section 2 of these GTC.
19. Confidentiality
Both parties shall treat all non-public information of the other party that is recognizable as confidential as confidential and shall use such information solely for the performance of the contract.
This obligation shall not apply to information that is publicly known, becomes publicly known without any breach of contract, has been independently developed, or must be disclosed pursuant to legal, judicial, or governmental obligations.
20. Final Provisions
These GTC shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law shall apply only to the extent that it does not deprive them of the mandatory consumer protection provisions of the country in which they have their habitual residence.
If the user is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising out of or in connection with these GTC shall be Stuttgart, Germany, to the extent permitted by law.
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provisions.
21. Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Appendix: Withdrawal Notice and Model Withdrawal Form
Withdrawal Notice for Consumers
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the date on which the contract was concluded.
To exercise your right of withdrawal, you must inform us:
ALSEMIMA Distribution Systems GmbH
Carl-Zeiss-Straße 5
71229 Leonberg
Germany
Email: info@kivip-concierge.com
by means of a clear declaration (for example, by email or letter) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and, in any event, no later than fourteen (14) days from the day on which we receive notification of your withdrawal.
We will make such reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of such reimbursement.
If you requested that the services begin during the withdrawal period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the time you informed us of the exercise of your right of withdrawal, compared with the total scope of the services provided for under the contract.
For digital content not supplied on a tangible medium, the right of withdrawal may expire under the statutory conditions if:
- you have expressly consented to us beginning performance before the expiry of the withdrawal period;
- you have acknowledged that, by giving such consent, you lose your right of withdrawal; and
- we have provided you with the legally required confirmation.
Model Withdrawal Form
(If you wish to withdraw from the contract, you may complete and return this form.)
To:
ALSEMIMA Distribution Systems GmbH
Carl-Zeiss-Straße 5
71229 Leonberg
Germany
Email: info@kivip-concierge.com
I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service or the supply of the following digital content:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Date
Signature of consumer(s) (only if this form is submitted on paper):
(*) Delete as appropriate.