Privacy Policy

The protection of your personal data is of particular concern to AiSOS GmbH. This Privacy Policy informs you about the type, scope, and purpose of processing personal data when using the platform. Processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the applicable national data protection laws (Federal Data Protection Act – BDSG).

3.1 Provision of the Platform and User Accounts — we process personal data to provide the Platform, create user accounts, and enable contractual services (Art. 6(1)(b) GDPR). 3.2 Communication and Support — your contact data is used to respond to inquiries and provide support (Art. 6(1)(b) or (f) GDPR). 3.3 Billing and Payment Processing — to process payments, we process invoicing and payment data (Art. 6(1)(b) GDPR in conjunction with 147 AO). 3.4 AI-Assisted Processing (SOPs) — when you trigger an SOP, the content you provide is transmitted to us and, where required, to our AI service providers (Art. 6(1)(b) GDPR). 3.5 Security and Logfiles — when the Platform is accessed, technical data (IP address, timestamp, user agent) is stored in logfiles (Art. 6(1)(f) GDPR).

Personal data is transmitted to third parties only where necessary for contract performance, where required by law, or where you have consented. Recipients include hosting providers (processors under Art. 28 GDPR), payment service providers (e.g. Stripe Payments Europe Ltd.), email delivery providers (e.g. Mailgun), AI model providers, and tax advisors and auditors within statutory retention obligations.

Where personal data is transferred to third countries (outside the EU/EEA), this is based on standard contractual clauses (Art. 46(2)(c) GDPR) or an adequacy decision (Art. 45 GDPR). A list of the service providers used is available upon request.

Personal data is retained only for as long as necessary to achieve the purpose of processing or as required by statutory retention obligations (e.g. 257 HGB, 147 AO – up to 10 years).

You have at any time the right to information (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), objection (Art. 21 GDPR), and to withdraw consent at any time with effect for the future (Art. 7(3) GDPR). To exercise your rights, please contact info@aisos.com.

You have the right to lodge a complaint with a data protection supervisory authority concerning the processing of your personal data (Art. 77 GDPR). The supervisory authority responsible for us is the State Commissioner for Data Protection and Freedom of Information of Baden-Württemberg, Königstraße 10a, 70173 Stuttgart, Germany.

The Platform uses technically necessary cookies to provide its functions (legal basis: 25(2) No. 2 TTDSG). Optional cookies are set only with your express consent (Art. 6(1)(a) GDPR, 25(1) TTDSG).

We implement technical and organizational measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized third-party access. Transmission is encrypted via TLS.

We reserve the right to amend this Privacy Policy to reflect changes in the legal situation or in our services. The current version is always available on the Platform.